Inspiring Extraordinary Performance.
Customer Service
Successful companies know that customers come first. Creating a positive, helpful environment depends on how each individual Customer Service Representative handles customer interactions. Participants will discover what top CSRs do to reach their full potential, and incorporate these new techniques with what they do each day. They will parctice skills that build rapport and creat positive interactions with internal and external customers.
Topics Include:
- Creating the Customer Experience with stellar voice tone and attitudes
- Communicating Customer Value with Features and Benefits
- Listening Skills to communicate understanding of each unique customer situation or concern
- The Secret Key to Great Customer Service
- Ways to Create an Open-Minded Customer
- A Repeatable Process to insure success
Diane Client Partners:
DIRECTV, America Online, Sutter Health, Raley’s, Delta Dental of California, Sacramento Regional Transit, DeVry University, Software Spectrum, Convergys, ICT, Educaid, Wachovia, Yuba Community College District, Yuba City Government, The Ken Blanchard Companies, Café Press.com, First Union, The Money Store, and iMotors.