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Interpersonal Communication : Communication skills are the key to becoming more effective and getting ahead in business. Participants will practice skills that focus on communication including making positive impressions, using positive language and effective listening skills. When employees experience effective communication. . . Learn More

Teaming with Learning Styles : Learning Styles is an open-ended framework for organizational learning with implications for management, communication, problem solving, and training. The Learning Type Measure helps people understand and identify differences in the ways people perceive and process information. . . Learn More

Performance Coaching : The main responsibility of a Coach is to keep every employee moving toward the team's goals and their personal goals. The Coach must help each of his/her team members to understand exactly what is expected of them and where they should focus their effort. Each person needs to have a game plan. . . Learn More

Customer Service : Creating a positive, helpful environment depends on how each individual Customer Service Representative handles customer interactions. Participants will discover what top CSRs do to reach their full potential, and incorporate these new techniques. . . Learn More

Presentation Skills : This one-on-one coaching approach helps you build your presentation skills, so that you can deliver professional, persuasive messages that are interesting to deliver and exciting to listen to. . . Learn More

Diane Client Partners:
DIRECTV, America Online, Sutter Health, Raley’s, Delta Dental of California, Sacramento Regional Transit, DeVry University, Software Spectrum, Convergys, ICT, Educaid, Wachovia, Yuba Community College District, Yuba City Government, The Ken Blanchard Companies, Café Press.com, First Union, The Money Store, and iMotors.